Refund policy
Return & Refund Policy
At You Don’t Know Shirt, every item is made-to-order just for you! Because of this, we do not accept returns or offer refunds unless an item arrives damaged, defective, or incorrect due to our mistake.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or not what you ordered, we’ll make it right! Please follow these steps:
- Contact us at support@youdontknowshirt.com within 7 days of receiving your order.
- Provide your order number and clear photos of the issue.
- Once verified, we’ll send you a replacement at no additional cost.
Sizing Issues
Since each shirt is printed just for you, we do not offer exchanges for ordering the wrong size. Please refer to our size chart before purchasing to ensure the best fit!
Order Changes & Cancellations
Orders can only be modified or canceled within 2 hours of purchase. After that, they go into production and cannot be changed.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you experience an issue with delivery, please check with your local post office or carrier.
If you have any questions, don’t hesitate to reach out at [your email]. Thanks for supporting You Don’t Know Shirt!